Privacy Policy
- INTRODUCTION 1.1 The Southern African German Chamber of Commerce and Industry NPC and the Delegation of German Industry and Commerce in Ghana (“We/us/our”) own and operate the GoDigital! Platform on the website www.godigitalahk.com.
- Who we are This Policy applies to all data subjects (i.e. persons (whether a natural or juristic person) to whom the personal information relates), and the personal information we process and collect, whether it was provided to us through the use of the GoDigital! Platform, or through any other form of communications with us, such as email, or otherwise.
- WHO WE ARE 3.1 THE RESPONSIBLE PARTIES/CONTROLLERS ARE: -
- WESBITE USE 4.1 We collect personal information from people who visit our website. Additional personal information may be collected from you for certain of the services on offer, such as signing up to join the Godigital! Platform, or contacting us for any reason. We will provide specific details in relation these aspects in the corresponding sections of this policy which follow below.
- SIGNING UP ON THE GODIGITAL! PLATFORM 5.1 Should you wish to sign up as a member on the GoDigital Platform, you are able to do so by submitting information on our website at https://wpd6.hapaweb.com/2go/front-end/sign-up/.
- RECAPTCHA 6.1 We make use of the Google Invisible reCAPTCHA service based on our legitimate interest in the secure operation of our website and the prevention of spam. The provider is Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043 USA, hereafter referred to as "Google".
- MEDIA If you upload images onto the GoDigital! Platform, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the application can download and extract any location data from images on the website/app.
- CONTACT US FORM 8.1 Should you send us an inquiry using the contact form the GoDigital! Platform, we will collect the following personal information from you: -
- EMBEDDED CONTENT FROM OTHER WEBSITE/APPS 9.1 Content on the GoDigital! Platform may include embedded content (e.g. videos, images, content, etc.). Embedded content from other website/apps behaves in the exact same way as if the visitor has visited the other website/app.
- GOOGLE ANALYTICS 10.1 We use Google Analytics primarily to pursue our legitimate interest in the statistical analysis of our website and online activities as well as to support the needs-based design and ongoing optimisation of our web presence.
- EMAIL AND TELEPHONE CONTACT WITH US 11.1 Where you contact us for any reason, we may collect the following information: -
- WEBSITE SECURITY 12.1 The GoDigital! Platform’s website uses Secure Socket Layer (SSL) encryption for security reasons and for the protection of the transmission of confidential content, such as the inquiries data subject’s send to us as the GoDigital! Platform operator, or the information which is provided uploaded onto the Platform.
- HOW LONG WE RETAIN YOUR DATA 13.1 IF you leave content, the contents and their metadata are retained indefinitely until you delete them.
- WHO WE SHARE YOUR DATA WITH 14.1 If you request a password reset, your IP address will be included in the reset email.
- WHERE WE SEND YOUR DATA Visitor comments may be checked through an automated spam detection service.
- THIRD PARTY SERVICE PROVIDERS In certain cases, we make use of third-party service providers to assist us in performing our functions and duties. Where we transfer personal information to our third-party service providers in order for them to process such information on our behalf, we commit them to safeguarding the security of the personal information which is provided to them in terms of written contracts, which oblige them to treat such information as confidential and not disclose it, to implement appropriate technical and organisational measures to ensure that processing complies with legal requirements and to adopt appropriate security measures to protect the relevant personal information from unauthorised access.
- TRANSFER OF PERSONAL INFORMATION OUTSIDE OF YOUR HOME COUNTRY You acknowledge that by signing up to GoDigital! Platform, the personal information you provide to us will be made available to other GoDigital! members in Ghana, Europe and Southern Africa. As such, by signing up to the GoDigital! Platform you explicitly consent to the transfer of your personal information outside of your home country.
- HOW WE PROTECT YOUR DATA 18.1 We ensure the confidentiality, integrity and availability of the personal information we process by placing same onto secured servers, which are only accessible: -
- WHAT RIGHTS YOU HAVE OVER YOUR DATA 19.1 We place strong emphasis on explaining the processing of your personal information as transparently as possible and informing you of your rights.
- WHAT DATA BREACH PROCEDURES WE HAVE IN PLACE 20.1 We implement the best security available to prevent breaches. Should we have reason to believe that your personal information has been accessed or acquired by any unauthorised person, we will notify you and the relevant data protection authority in your home country as soon as possible after the discovery of the unauthorised access or acquisition. In such cases, we will also ensure that the integrity of our system is restored as quickly as possible thereafter.
- RIGHT TO LODGE A COMPLAINT Should you feel as though we have used your personal information contrary to the GDPR, POPI or the GDPA, please send us an email in order for us to attempt to address any of your concerns. If we are unable to resolve the issue to your satisfaction, you have the right to lodge a complaint with the data protection authority in your own country.
- UPDATES TO THIS POLICY We reserve our right to amend this Policy from time to time and will do so without notice to you. The latest version of this Policy will be indicated by the date information (below). The current version of this Policy can always be accessed directly via the GoDigital! Platform’s website.
1.2 This Privacy Policy (hereinafter referred to as the “Policy”) applies to the use of the GoDigital! Platform and any interactions which occur on it.
1.3 We, through this Policy, wish to inform you of the scope and purpose for which your personal information is processed in connection with your use of the GoDigital! Platform.
1.4 We gather, store and use your personal information only in line with the contents of this Policy and with applicable data protection provisions, such as: -
1.4.1 The European General Data Protection Regulation (GDPR);
1.4.2 The South African Protection of Personal Information Act 4 of 2013 (POPI); and
1.4.3 The Ghanaian Data Protection Act 843 of 2012 (GDPA).
1.5 We are committed to safeguarding the privacy your personal information and we take protection of privacy and personal information very seriously. We treat your personal information as confidential and in accordance with the applicable statutory data protection provisions.
1.6 This Policy wishes to make you aware, and hereby notifies you that we, in terms of this Policy, collect personal information, as per Article 12(1) of the GDPR, section 18 of POPI, section 27(2) of the GDPA.
3.1.1 The Southern African German Chamber of Commerce and Industry NPC, incorporated and registered in accordance with the laws of the Republic of South Africa, with its registered office at 47 Oxford Road, Forest Town, Johannesburg, 2193; and
3.1.2 Delegation of German Industry and Commerce in Ghana (AHK Ghana) incorporated and registered in accordance with the laws of the Republic of Ghana, with its registered office at The Octagon Building, Second Floor, Unit B207, Barnes Road, Accra Central;
3.1.3 Our Information officers are available for questions related to our management of your personal information, or to provide more information on issues relating to the protection of personal information and may be contacted using the details provided below:
Southern African German Chamber of Commerce and Industry NPC
• Information Officer: Bastian Lidzba.
• Postal Address: P.O. Box 87078, Houghton, 2041.
• Street Address: 47 Oxford Road, Forest Town, Johannesburg, 2193.
• Telephone Number: +27 11 486 2775.
• Email Address: blidzba(at)germanchamber.co.za
Delegation of German Industry and Commerce in Ghana
• Information Officer: Flurina Graf Ackah.
• Street Address: The Octagon Building, Second Floor, Unit B207, Barnes Road, Accra Central.
• Telephone Number: +233-(0)-242 438 760.
• Email Address: flurina.graf(at)ghana.ahk.de.
4.2 When we request personal information, only the information that is mandatory must be provided. Further information can be provided on a voluntary basis. We will indicate whether it is a required field or optional details.
5.2 When you sign up on GoDigital! we require and will collect the following information in order to process your request: -
• The name of the Company you work for;
• Your location (i.e. in Germany, Ghana or Southern Africa);
• Your name and surname;
• Your phone number;
• Your WhatsApp number;
• Your email address;
• Your username; and
• Your password.
5.3 It is mandatory to supply certain information to allow us to respond to process your sign-up request, whereas the supply of additional information is voluntary. Data subjects will recognise the mandatory information which must be supplied by an asterisk “*” which appears in the relevant field.
5.4 Should the mandatory information not be provided we will be unable to process your sign-up request.
5.5 We will process the personal information provided in order to sign you up as a member on the GoDigital! Platform based on:
• your consent in terms of Article 6(1)(a) of the GDPR, section 11(1)(a) of POPI and section 20(1) of the GDPA, which consent may be revoked at any time.
• actions which are necessary to conduct the conclusion of a contract to which the data subject is party in terms of Article 6(1)(b) of the GDPR, section 11(1)(b) of POPI and section 20(1)(a) of the GDPA; and
• our legitimate interest in gaining new members in accordance with Article 6(1)(f) of the GDPR, section 11(1)(f) of POPI and section 20(1)(e) of the GDPA.
5.6 You can also voluntarily upload a profile picture should you wish to do so, which image will be processed by us in order to link your chosen profile picture with your profile.
5.7 This information is processed entirely based on your consent in terms of Article 6(1)(a) of the GDPR, section 11(1)(a) of POPI and section 20(1) of the GDPA, which consent may be revoked at any time.
5.8 When you sign-up we also log your IP address and browser user agent string. This information is processed based on our legitimate interest in the proper functioning of our website and to assist with spam detection in accordance with Article 6(1)(f) of the GDPR, section 11(1)(f) of POPI and section 20(1)(e) of the GDPA.
5.9 The personal information we collect during the sign-up process will be used and stored until such time as you delete your account. However, your name and the name of your company will still be viewable by members with whom you have corresponded for historical purposes.
6.2 This service checks various information, in order to establish whether a real human or automated process is using or accessing the website (which is particularly important in the case of online forms).
6.3 This check involves the transmission of the relevant IP address to Google along with any other data potentially required by Google for the Invisible reCAPTCHA service.
6.4 In individual cases, Google will also use image tests to establish whether entries are being made by a real human or automated programs.
6.5 Further information on Invisible reCAPTCHA and Google's data protection provisions can be found here:
• https://policies.google.com/privacy
• https://www.google.com/recaptcha/about/
• https://developers.google.com/recaptcha
• https://www.google.com/recaptcha/intro/invisible.html
• Name and surname;
• Email address;
• The subject of your message; and
• The content of your message.
8.2 The contact information you provide therein, will be processed by us for the purpose of responding to your inquiry and any follow-up questions which you may have.
8.3 It is mandatory to supply certain information to allow us to respond to your request, whereas the supply of additional information is voluntary. Data subjects will recognise the mandatory information which must be supplied by an asterisk “*” which appears in the relevant field.
8.4 The information contained in the contact form is processed based on: -
8.5 Your consent in terms of Article 6(1)(a) of the GDPR, section 11(1)(a) of POPI and section 20(1) of the GDPA, which consent may be revoked at any time.
8.6 Article 6(1)(b) of the GDPR, section 11(1)(b) of POPI and section 20(1)(a) of the GDPA, to the extent that such contact with us is aimed at concluding or performing in terms of a contract.
8.7 Our legitimate interest in responding to your inquiry in accordance with Article 6(1)(f) of the GDPR, section 11(1)(f) of POPI and section 20(1)(e) of the GDPA.
8.8 We will not share the information provided by you to any third parties.
8.9 We will process the information you provided on the contact form until such time as you request its deletion, revoke your consent, or where it may be inferred from the circumstances that the request has been resolved, whereafter the personal information will be deleted.
9.2 These website/apps may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website/app.
10.2 This is a web analysis service provided by Google LLC (formerly Google Inc.), 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA. The responsible service provider for the European Union is Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland – hereafter referred to as "Google".
10.3 Where you have consented to the "statistics" category via our cookie banner or cookie consent tool, we will collect your personal information through the use of this cookie. This information includes the following:
• Browser type/version;
• Language settings;
• Operating system used;
• Number of logins;
• Time of login;
• Number of members;
• Number of messages sent;
• Host name of the accessing computer (IP address);
• Referrer URL (the page previously visited);
• Time of the server request;
• Loaded pages (URLs and page titles); and
• Usage behaviour such as session length, scroll depth, drop-offs.
10.4 The collection of this information takes place exclusively based on your consent in accordance with your consent in terms of Article 6(1)(a) of the GDPR, section 11(1)(a) of POPI and section 20(1) of the GDPA, which consent may be revoked at any time..
10.5 In general, users can prevent the saving of cookies or running of scripts such as Google Analytics by configuring the settings in their browser software or by using appropriate plug-ins. In this case, however, users may no longer be able to use all features and functions of this website in full.
10.6 If you want to prevent Google Analytics from running, you can do so at any time and with future effect by one of the following methods:
10.7 You can revoke your previously granted consent to data collection at any time and with future effect by rejecting the use of cookies and scripts for statistical purposes in our cookie consent manager.
10.8 You can download and install Google's official opt-out browser plug-in via the following link in order to deactivate Google Analytics on all websites in your current browser: https://tools.google.com/dlpage/gaoptout
10.9 You can use this link to set an opt-out cookie that prevents any future data collection by Google Analytics on this website with your current browser. Note that if you delete all cookies in your browser, you will have to set this opt-out cookie again.
10.10 Additional information as well as Google data protection provisions and settings can be found here:
• https://policies.google.com/privacy
• https://policies.google.com/terms
• https://policies.google.com/terms/information-requests
• https://marketingplatform.google.com/about/analytics/terms/de/
• Name and surname;
• Company;
• Email address; and/or
• Telephone number.
11.2 The contact information you provide, will be processed by us for the purpose of responding to your inquiry and any follow-up questions which you may have after we respond.
11.3 It is mandatory to supply the information which is necessary to allow us to respond to your request, whereas the supply of additional information is voluntary. A failure to provide the mandatory information means that we are unable to respond to your request.
11.4 The information we collect during a telephone call or upon receipt of an email is processed based on: -
11.5 Your consent in terms of Article 6(1)(a) of the GDPR, section 11(1)(a) of POPI and section 20(1) of the GDPA, which consent may be revoked at any time.
11.6 Article 6(1)(b) of the GDPR, section 11(1)(b) of POPI and section 20(1)(a) of the GDPA, to the extent that such contact with us is aimed at concluding or performing in terms of a contract.
11.7 Our legitimate interest in responding to your inquiry in accordance with Article 6(1)(f) of the GDPR, section 11(1)(f) of POPI and section 20(1)(e) of the GDPA.
11.8 We will not share the information you provide to us with any third parties unless we require a third-party service provider to assist us in responding to your request.
11.9 We will process the information provided by you during the telephone call or in the email until such time as you request its deletion, revokes your consent or where it may be inferred from the circumstances that your request has been resolved, whereafter the personal information will be deleted.
12.2 You will notice the encrypted connection in your browser's address bar when it changes from "http://" to "https://" and the system-specific lock icon is displayed.
12.3 If SSL encryption is activated, the data you transmit to us on the GoDigital! Platform cannot be read by third parties, with the exception of other members on the Platform, who will be able to see and use the information you have provided.
13.2 You can see, edit, or delete your personal information at any time (except you cannot change your username).
14.2 Your contacts details are only visible to members of your association. Your name and the name of the educational institution(s) you attended is displayed in search results when members search for school mates.
14.3 Your contact details, education and employment details are visible to other members on the GoDigital! Platform and in search results.
• from password protected computers;
• by designated members of staff with specific access permissions.
18.2 The storage thereof is a technical and organizational measure employed by us to protect against loss, destruction, access, alteration or dissemination of your data by unauthorized persons.
18.3 We have a dedicated hardware firewall, to protect the corporate network from external attacks. Up to date Anti-virus software is installed on all machines and regular patches and updates of software is performed to keep systems compliant.
18.4 Only authorized persons are able to access your personal information. These individuals are responsible for the technical, commercial and editorial supervision of the server. Despite regular inspections, complete protection against all risks is not possible we in no way guarantees complete protection in this regard.
18.5 Our security measures are continuously enhanced in line with technological advancement.
18.6 We will delete or restrict the processing of your personal information when the purpose for the storage thereof is fulfilled. However, storage may continue after the purpose is fulfilled where such storage is required in order to comply with statutory legal provisions to which we are subject, for example in terms of statutory retention periods and documentation obligations. In a case such as this, we will delete or restrict your personal information following expiry of the relevant retention period.
19.2 As well as your right to revoke any consent you have given to us, you may have the following additional rights where the relevant statutory requirements are met either in terms of the GDPR, POPI and/or the GDPA:
• Right to inquire whether we hold any of your personal information and to request access to your personal information;
• Right to correct or delete any personal information we hold, provided that no legal or contractual retention periods must be observed and/or no other legal obligations or rights exist with regard to continued storage;
• Right to restriction of processing of personal information;
• The right to object to the processing of your personal information, either for the purposes of direct marketing or for other processing activities, where statutory provisions permit such objection;
• Right to data portability;
• Right to lodge a complaint with a supervisory authority; as a rule, you may contact the supervisory authority of your usual place of residence or workplace or our company headquarters. ≈≈19.3 In the event that you would like more detailed information or wish to exercise your rights, you can contact us at any time so that we can take care of your concerns.
20.2 The basis for processing a data subject’s information in such cases is to comply with obligations imposed by law, in terms of Article 6(1)(c) of the GDPR, section 11(1)(c) of POPI, section 20(1)(b) of the GDPA.
Last Updated: 19 April 2022
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- When you sign up, we collect your name and email address. In your profile settings, we also request your phone number. We use your email address as your account username and your phone number as an alternative means of contacting you.
- You have the option to add your profile image, Whatsapp number, your day and month of birth as well as your educational and employment details.
- Your contacts details are only visible to members of your association. Your name and the name of the educational institution(s) you attended is displayed in search results when members search for school mates.
- When you sign up we also log your IP address and browser user agent string to help spam detection.
- An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/.
If you upload images onto the application, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the application can download and extract any location data from images on the website/app.
The contact form is solely used for contacting our support team and for receiving feedback on the use of the application. Your email address is required so we can respond to your issue or feedback.
- If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser or close the mobile app.
- When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
- If you edit or publish content such as your profile details, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the content you just edited. It expires after 1 day.
- Content on this site/app may include embedded content (e.g. videos, images, content, etc.). Embedded content from other website/apps behaves in the exact same way as if the visitor has visited the other website/app.
- These website/apps may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website/app.
- We collect internal usage analytics, these include, number of logins, time of login, duration of use, associations created, number of members, the volume of financial transactions recorded and number of messages sent.
- We also use Google Analytics to provide deeper insight into users usage of the website/app. The data that Google Analytics uses to provide all the information in its reports comes from; the HTTP request you make, your browser/system information and first-party cookies.
- If you request a password reset, your IP address will be included in the reset email.
- We use Google Analytics to track the usage of the website/app.
- Your contacts detail, education and employment details are visible to members of your association and in search results.
- Your financial records such as dues, donations and expenses are visible only to members of your association.
- If you leave content, the contents and their metadata are retained indefinitely until you delete them.
- You can see, edit, or delete your personal information at any time (except you cannot change your username).
- You can request to receive an exported file of the personal data we hold about you, including any data you have uploaded onto the site/app
- You can also request that we erase any personal data we hold about you. This does not include any data recorded by an association admin about you or data that we are obliged to keep for administrative, legal, or security purposes.
We do not share your contact or any content with third-party apps, users, company or websites.
We implement the best security available to prevent breaches. In the event of this happening, we will inform users as soon as the breach is detected, the nature of the breach and recommended actions to take.
